Experienced Call Center Trainer
MCIWichita, Kansas, United States
Posted August 7, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking an Experienced Call Center Trainer to deliver high-impact training programs. The role involves onboarding, upskilling, and providing continuous learning support. This position requires a motivated individual with strong facilitation, communication, and training skills to assist with various client campaigns. MCI specializes in providing tailored solutions for diverse client needs and values a work environment that fosters growth and well-being.
Requirements
- Facilitate new hire training
- Design and update training materials
- Conduct training needs assessments
- Provide post-training coaching
- Collaborate with QA and Operations
- Maintain accurate training records
- Ability to sit and stand for extended periods
- Computer skills, phone headset
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Casual Dress Code