Experienced Call Center Trainer
MCIKilleen, Texas, United States
Posted August 7, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking an Experienced Call Center Trainer to deliver high-impact training programs to agents. The role involves onboarding, upskilling, and supporting continuous learning, with a focus on content creation, needs assessments, and post-training coaching. MCI is a leading BPO company committed to excellence and innovation in the industry.
Requirements
- Facilitate new hire training
- Design and update training materials
- Conduct training needs assessments
- Evaluate training effectiveness
- Provide post-training coaching
- Collaborate with QA and Operations
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Casual Dress Code