Experienced Call Center Trainer
MCINew Mexico, United States • Athens, Georgia, United States • Florida, United States • College Station, Texas, United States • Maryland, United States • Lawrence, Kansas, United States • Nova Scotia, Canada • South Africa • Philippines
Posted August 7, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking an Experienced Call Center Trainer to deliver high-impact training programs for agents. This role involves soft skills, product/process, and systems training, and requires the ability to collaborate with QA and Operations. MCI is a leading BPO company focused on client solutions.
Requirements
- WONDER if you are a good fit for this position?
- 3+ years of experience as a trainer in a BPO or contact center
- Strong facilitation and communication skills
- Experience with LMS platforms and virtual training tools
- Knowledge of adult learning principles
- Ability to evaluate training effectiveness
Benefits
- Competitive Compensation
- Comprehensive medical, dental, and vision coverage
- Retirement savings programs
- Career Growth