Experienced Call Center Trainer
MCISan Fernando, Pampanga, Philippines
Posted September 4, 2025
5000 - 5000 PHP s
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking an Experienced Call Center Trainer to deliver high-impact training programs. The role involves onboarding, upskilling, and supporting continuous learning for agents, focusing on soft skills, product/process knowledge, and systems training. The company is a leading BPO provider with a commitment to excellence and innovation, valuing employee contributions and growth.
Requirements
- 3+ years of experience as a trainer in a BPO or contact center.
- Strong facilitation and communication skills.
- Experience with LMS platforms and virtual training tools.
- Knowledge of adult learning principles and instructional design.
Benefits
- HMO Coverage plus a dependent
- Supervisors/Managers
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career growth and learning
- Employee shuttle services
- Company retreats and off-site events
- Personalized rewards
- Recognition gifts
- Competitive compensation