Experienced Call Center Trainer
MCIUnited States
Posted August 18, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking an Experienced Call Center Trainer to deliver high-impact training programs. This role involves onboarding, upskilling, and supporting continuous learning. The trainer will work with agents to improve performance and align with company goals. MCI is a leading Business Process Outsourcing (BPO) company focused on excellence and innovation.
Requirements
- WONDER if you are a good fit for this position?
- 3+ years of experience as a trainer in a BPO or contact center.
- Strong facilitation and communication skills.
- Experience with LMS platforms and virtual training tools.
- Knowledge of adult learning principles and instructional design.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit a level II background investigation.
- Must be willing to submit to drug screening.
Benefits
- HMO Coverage plus a dependent
- Supervisors/Managers
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Career growth and learning
- Employee shuttle services
- Company retreats and off-site events