Remote Bilingual Customer Service Representative

MCI is seeking a Remote Bilingual Customer Service Representative to handle inbound and outbound communications, resolve issues, sell new products, and maintain a positive customer experience. The role requires strong communication skills, a team-oriented attitude, and a commitment to customer service. MCI focuses on business process outsourcing, staff augmentation, and contact center services.

Requirements

• High school diploma or equivalent
• Fluent in both English and Spanish
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows operating system
• Reliable with regular attendance and punctuality
• Customer service oriented

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code