Remote Bilingual Customer Service Representative

MCI is a leading Business Process Outsourcing (BPO) company seeking a Remote Bilingual Customer Service Representative. This role involves handling customer inquiries via phone and email, resolving issues, and ensuring a positive customer experience. The position requires strong communication skills, problem-solving abilities, and a commitment to providing excellent service.

Requirements

• Must be 18 years of age or older
• Fluent in both English and Spanish
• High school diploma/GED
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows operating system
• Reliable with regular attendance

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code
• Reasonable Accommodation