Technical Customer Care Representative I (Entry-Level)
MCIChapel Hill, North Carolina, United States
Posted July 17, 2025
23000 - 23000 USD year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a Technical Customer Care Representative to troubleshoot VoIP phone and HD video service disruptions. This role focuses on providing world-class customer service and resolving technical issues, requiring strong communication and problem-solving skills. The company specializes in outsourced customer support and offers a competitive benefits package.
Requirements
- Handle inbound and outbound contacts professionally
- Troubleshoot data, video, and voice service disruptions
- Self-starter with a passion for customer service
- Excellent organizational, written, and oral communication skills
- Fast typing skills (30+ words a minute)
- Ability to multi-task and stay focused
- Strong teamwork and communication skills
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training