Technical Customer Care Representative I (Entry-Level)

MCI is seeking a Technical Customer Care Representative (Entry-Level) to provide world-class customer support for VoIP phones, data gateways, and video services. This role involves troubleshooting service issues, resolving customer concerns, and ensuring excellent customer experiences. It requires a strong customer service background and a proactive attitude.

Requirements

• Handle inbound and outbound contacts
• Troubleshoot VoIP phone and data gateway service disruptions
• Document customer interactions and follow procedures
• Utilize knowledge base systems
• Comply with all policies and procedures
• Complete background/security investigation

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code