Director, Managed Services
MessagepointToronto, Ontario, Canada
Posted November 16, 2025
Full Time
About the Company
Messagepoint is a privately-owned software company providing an AI-powered SaaS solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control.
Job Description
We are seeking a strategic and customer-focused leader to serve as the Director, Managed Services. In this role, you will lead the Managed Services organization responsible for ensuring the ongoing success, stability, and optimization of client solutions post-implementation.
Requirements
- Bachelor’s degree in Computer Science, Business, or related field
- ITIL certification preferred
- 10+ years of experience in Managed Services, Service Delivery, or Technical Support within SaaS or enterprise software environments
- 3–5 years in a leadership role
