Technical Support Analyst
MessagepointToronto, Ontario, Canada
Posted November 29, 2025
Full Time
About the Company
Messagepoint delivers advanced customer communications management software that empowers non‑technical business users to automate, optimize, and author complex communications. Leveraging AI‑powered Content Intelligence, the platform streamlines migration, variable data printing, and multi‑channel distribution, enabling highly personalized messages across web, email, print, and mobile. The company’s award‑winning suite also includes consulting, integration services, and generative AI tools that help clients design and execute tailored statements and campaigns. By combining sophisticated technology with a user‑friendly interface, Messagepoint distinguishes itself as a leader in simplifying and enhancing customer engagement at scale.
Job Description
We are seeking a motivated Technical Support Analyst to join our IT team. This role provides remote and in-person support to Messagepoint employees, acting as the first point of contact for a variety of desktop, application, and system-related issues.
Requirements
- Minimum 3 years of experience providing technical support in a multi-technology environment.
- Strong background in desktop support (Windows 10/11, Mac OS X), mobile devices, and hardware troubleshooting.
- Experience with Active Directory, Office 365, and SaaS/cloud applications.
- Knowledge of Windows Server 2012R2/2016/2019 and Exchange is an asset.
- Familiarity with networking, VoIP, and Linux environments is an advantage.
- Previous customer-facing IT support experience with strong service orientation.
- Exposure to PowerShell, SharePoint, G Suite, or endpoint protection tools is a plus.
- Interest in information security and related certifications (CompTIA Security+, Microsoft Security, etc.) would be an asset.
- Strong organizational and multitasking skills with the ability to own tasks with minimal supervision.
- Technical degree or equivalent combination of certifications and experience.
Benefits
- Hybrid work model — 1 day per week in the office, 4 days remote.
- Collaborative, small-team environment where your work has a real impact.
- Equity participation through stock options, allowing you to share in our growth and success.
