Professional Services Manager - North America

The Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region.

Requirements

• Lead, coach, and manage the professional services team to meet business targets and financial objectives.
• Create and execute strategies that enhance service quality and strengthen the client experience.
• Partner with the sales team to review, refine, and finalize Statements of Work.
• Oversee ongoing project execution, resource planning, and risk mitigation.
• Track key performance metrics and introduce initiatives to improve operational outcomes.
• Maintain strong client relationships, proactively resolving issues and ensuring long-term satisfaction.
• Deliver regular reports on operational performance, team productivity, and service delivery KPIs.
• Recruit, onboard, and develop team members to foster a high-performing, growth-oriented team.