The Professional Services team is dedicated to accelerating time to value for our Pendo users. As a Professional Services Sr. Consultant II, you will play a pivotal role in achieving this mission by leveraging your deep technical expertise and customer-facing skills to drive transformational change.
Requirements
- Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
- Act as a trusted advisor, collaborating with customers to understand their needs, business goals, and timelines, driving them toward successful outcomes.
- Utilize expertise in transformation and change management to guide customers through adopting new products, processes, and technical solutions, ensuring smooth transitions and maximizing impact.
- Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing customer success.
- Support technical integrations and migrations by applying your strong background in frontend development, application development, and scripting.
- Provide expertise in areas such as Java, JavaScript, Node.js, authentication, and analytics, translating complex technical concepts into actionable business solutions.
- Create scalable, custom solutions to meet customer-specific requirements while aligning with their long-term goals.
- Build strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
- Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends.
- Mentor junior consultants and engineers, sharing knowledge and expertise to elevate the team’s technical capabilities.
- Contribute to operational efficiency within the Professional Services team by creating reusable assets, frameworks, and evolving delivery methodologies.
Benefits
- Competitive salary range
- Opportunity to work with a diverse and exciting set of technologies and clients
- Chance to have a real impact on Pendo's future
- Dynamic and fun work culture
- Equal opportunity employer with a commitment to diversity and inclusion
- Accommodation for applicants with disabilities
- Opportunities for career growth and development
