Customer Experience Executive

Protect Group is a business that provides Membership Programmes with benefits centered around the distribution of Event Protection and Refund Protection. We are looking for a Customer Experience Executive to review cases, handle customer complaints, and maintain a professional tone in all communications.

Requirements

• Experience in customer focused positions
• Fluent English is a requirement of the role
• Accuracy and attention to detail
• Excellent communication skills (written and verbal) in all fluent languages
• Experience working with customers over the phone and via email
• Well organised with previous experience using CRM systems
• Personable, able to build a good rapport
• Committed