Customer Support Manager

We're looking for a Support Manager to build, lead, and scale our Support organization while directly managing frontline interactions during the early stages. You'll be both player and coach: rolling up your sleeves to handle complex customer issues and designing the systems, processes, and metrics that will power a world-class support experience.

Requirements

• 5+ years in Customer Support, Customer Success, or Operations roles, with at least 2 years in a team lead or manager capacity.
• Proven experience building or scaling support processes in a high-growth or early-stage environment.
• Experience implementing and optimizing support tooling - strong preference for experience with HubSpot Help Desk
• Strong written and verbal communication skills, with an ability to communicate across technical and non-technical teams.
• Flexibility to work rotating shifts (including evenings/weekends/holidays).