Gorgias is a conversational AI platform dedicated to elevating ecommerce customer support and driving sales. Leveraging deep integrations with Shopify and other key tools, it delivers personalized, 1-to-1 interactions that handle everything from order edits and returns to tailored product recommendations. By transforming support conversations into revenue opportunities, Gorgias empowers brands—from independent shops to global leaders—to scale their customer experience with automation and omnichannel support. Its distinctive blend of AI-driven insight and brand-specific understanding makes it a trusted partner for over 15,000 ecommerce businesses worldwide.
Open Positions
Growth Engineer - Demand Generation team
2+ yrs data/analytics exp. Proficiency in SQL & Python/JS. API integrations & a data-driven mindset are key
Growth Engineer - Demand Generation team
2+ years data engineering experience, proficiency in SQL/Python/JavaScript, and API integration skills. Strong business acumen and product mindset
Senior Backend Engineer
6+ yrs software dev. backend focus, user-facing product shipping. Must have a solid design foundation & experience with systems
VP Marketing
Strong product marketing expertise is crucial. Understanding of AI and commerce is important. Collaborative and hands-on approach to execution
Senior Backend Engineer
6+ yrs backend exp. Comfortable with complex products. SaaS shipping experience. Clean, testable code & problem-solving skills
Senior Machine Learning Engineer
5+ yrs ML experience (NLP/HuggingFace/Math), Master's degree in STEM or related. Proficiency in Python & LLM lifecycles is key.
Front End Engineer
5+ years of TypeScript/React experience. Solid frontend and backend skills, including CDN, cache, bundlers, test runners, CI/CD. Prioritize scalability & UI quality
Front End Engineer
5+ years TypeScript/React exp. CDN/cache knowledge, high traffic experience, React-query skills. Good API/UI design skills
Senior Front End Engineer
5+ years TypeScript/React experience, knowledge of frontend tools (CDN, CI/CD), and experience in high traffic environments. Strong coding and UI/UX skills are needed
Account Manager, Commercial
2-3 years sales exp in SaaS/eCommerce. Excellent time management & communication. Data-driven mindset
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